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Communication for Law Enforcement Leaders (LEPS 510)

Course Description

This course introduces and develops a series of communication skills essential for the modern law enforcement and public safety environment. Substantive foci include: interpersonal communication theories and techniques, written communication skills including electronic communication, report and grant writing, and communication for large audiences with an emphasis on leadership, management, and the media. Of paramount importance will be nurturing professional, efficient, and effective communication skills.

Units

3 units

In this Course, You Will:

  • Play the role of a public information officer, applying communication skills from the course, with your professor as your coach.
  • Choose the correct communication medium for the message, taking into consideration its content and intended audience.
  • Practice communication strategies to established rapport in professional environments
  • Examine case studies and best practices on how law enforcement agencies are leveraging social media as the most visible “‘face” of their agency
  • Assess your own personal communication and management styles, so that you can enhance your strong styles and work on developing new strengths.
  • Learn skills for managing emotions during communication in various environments and with diverse audiences
  • Learn and practice communication strategies to foster cooperation and collaboration both within and across agencies
  • Critically examine high profile law enforcement press conferences and discuss strengths and weaknesses of their execution
  • Nurture communication strategies to foster trust and credibility with the public during times of crisis

 

Student Reviews:

“Every aspect of this course can be related to any career, there is something to take away from this for anyone.”
– Spring ’19 Student
“The content of this course was relevant and useful. I have experience in this area and this course provided me with new ideas and topics I will use.”
– Spring ’19 Student
“The entire course was helpful in contributing to my current career. The most prominent aspect was how to control conflict with all individuals I come in contact with such as supervisors, peers, suspects, etc.”
– Spring ’19 Student
“Communication is absolutely one of, if not the most important aspect of law enforcement, whether it’s the police officer on the street interacting with civilians or an administrator communicating with coworkers, other agencies, the community, etc. The concepts here were very relevant in today’s world and going forward.”
– Spring ’19 Student
“This class forced me to learn about areas I had avoided because I was unfamiliar with them.”
– Spring ’19 Student
“Every aspect of this course can be related to any career there is something to take away from this for anyone.”
– Spring ’19 Student
“Learning how to communicate with others whether in law enforcement or in my personal life is something that will help me in all facets of my life.”
– Spring ’19 Student
“The module 6 assignment had us look at our own agency’s social media outreach. I brought back a lot of lessons learned to our executive team and shared some of that insight. I learned through this process that our website lacked a “now hiring” hyperlink or any mention that we were hiring. We’ve been constantly hiring for a number of years and our executive team was unaware of this oversight!”
– Spring ’19 Student
“This class reinforced the belief that our profession needs to invest in the budget and structure for branding,
social media and emotional intelligence.”
– Spring ’19 Student
“The real-life encounters of police in the public were very practical. The videos of the officers in different encounters were very practical in applying course concepts.”
– Spring ’19 Student
“The section on social media required me to learn my agencies policy, how we post, what we post, and more about the social media team we have. It provided a lot of insight into an area I was unfamiliar with.”
– Spring ’19 Student
“I like the exercises where I look into my own organization for case examples. I really enjoyed
module 7 where we could choose a topic that was not covered in the course.”
– Spring ’19 Student
“The writing assignments made me take a deeper look into my department’s responses to incidents.”
– Spring ’19 Student
“I am really glad there was a strong focus on social media and internet interactions as these are becoming the norm and can make a huge difference in every aspect of law enforcement. I learned a lot about it that I will take back to my office.”
– Spring ’19 Student
“Every topic in the course is currently discussion topics in my department. The course allowed me to provide an educated perspective to our department discussion.”
– Spring ’19 Student
“Being exposed to so many police leaders from around the country is something I haven’t experienced since the FBINA.”
– Spring ’19 Student