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Law Enforcement Management and Conflict Resolution – LEPS 580 (formerly titled Conflict Resolution and Decision Making)

Course Description

A deep and applicable understanding of emotional intelligence, human resources, and essential skills for managing workplace conflict is key to leading successfully. In this course, students will develop skills that are essential to effective dispute resolution. These skills will be introduced, developed, and applied to conflicts between individuals, within small groups, and throughout organizations. At its core, this is an ethics-centric leadership and management course that addresses the unique dynamics of criminal justice agencies. Navigating contentious issues and developing and executing effective, positive resolutions requires an approach that emphasizes human dignity and both personal and professional integrity throughout the process.

Student Comments

“The material covered was directly related to widespread issues affecting the law enforcement profession today. I was able to immediately employ concepts and strategies to my daily work making the course extremely valuable.”
-Summer ’20 Student

“This class could not have come at a better time. What I enjoyed the most is the real-life application, that even while in the midst of the course, I was applying the many lessons learned! Great course!”
-Summer ’20 Student

“The course itself was very relative to everyday life challenges. We deal with conflict daily, so out of all the classes I have had so far in the LEPSL program, I think I got more out of this class than the previous six. My previous six classes were outstanding by the way. I was engaged daily with the discussion board and that attributed greatly to my learning. Great class! I used the techniques and tools that I learned in this course to my everyday challenges at work and at home.”
-Summer ’20 Student

“The textbook used in the class had great value. The textbook material was relevant, easy to understand, and apply to real-life conflicts.”
-Summer ’20 Student

“The textbook and required readings were extremely valuable, I have actually bought a couple extras to let my admin read.”
-Summer ’20 Student

“Conflict resolution, at its core, is something we deal with every day. I found the book and assignments allowed us to learn the conflict resolution options and apply real world scenarios.”
-Summer ’20 Student

“This class had the most beneficial discussion board of all the classes I have taken so far. Definitely was able to apply a lot of experiences shared by my classmates to my own situation.”
-Summer ’20 Student

“The choice of textbook was a great fit for the course. The writing assignments were great tools to stimulate thought while forcing the student to be concise with their message.”
-Summer ’20 Student

“Everything that I have taken away from this course has been practical. Not only will I be able to utilize what I learned in my professional career but in my personal life as well. It was very helpful material.”
-Summer ’20 Student

“The writing assignments were completely practical and with the current events affecting our profession, they were not only relevant but extremely valuable.”
-Summer ’20 Student

“The written work was topical and immediately applicable to my current assignment.”
-Summer ’20 Student

“The entire course had practical value. The instructors and content were closely tied in to practicality of the topics at hand.”
-Summer ’20 Student

Units

3 units

Course Highlights:

  • Students learn and practice an array of skills for active listening, diffusing contentious situations, navigating toxic employees at all ranks, and managing long standing disputes between colleagues.
  • Students examine real-world challenging situations in law enforcement organizations and must consider which skills they can use to resolve conflicts and achieve their organizational mission.

Student Comments:

Since starting the program I have been on two interviews with other agencies.  Both resulted in conditional job offers. What is significant is that a substantial portion of both interviews was focused on conflict resolution.  The tools we are learning in class allowed me to frame my practical experience within models for problem solving  This really allowed me to differentiate myself by providing a framework to explain how those past experiences relate to solving organization challenges going forward.
-Fall 2018 Student

Conflict resolution, by far, has been the most impactful and relevant class I have taken in this program. I enjoyed every module as it demanded critical thinking in congruence with leadership application. The class allowed me to express my personal view of leadership and actually put it into practice through the hypothetical.
-Fall 2018 Student