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Law Enforcement Management and Conflict Resolution – LEPS 580 (formerly titled Conflict Resolution and Decision Making)

Course Description

A deep and applicable understanding of emotional intelligence, human resources, and essential skills for managing workplace conflict is key to leading successfully. In this course, students will develop skills that are essential to effective dispute resolution. These skills will be introduced, developed, and applied to conflicts between individuals, within small groups, and throughout organizations. At its core, this is an ethics-centric leadership and management course that addresses the unique dynamics of criminal justice agencies. Navigating contentious issues and developing and executing effective, positive resolutions requires an approach that emphasizes human dignity and both personal and professional integrity throughout the process.


3 units

Course Highlights:

  • Students learn and practice an array of skills for active listening, diffusing contentious situations, navigating toxic employees at all ranks, and managing long standing disputes between colleagues.
  • Students examine real-world challenging situations in law enforcement organizations and must consider which skills they can use to resolve conflicts and achieve their organizational mission.

Student Comments:

Since starting the program I have been on two interviews with other agencies.  Both resulted in conditional job offers. What is significant is that a substantial portion of both interviews was focused on conflict resolution.  The tools we are learning in class allowed me to frame my practical experience within models for problem solving  This really allowed me to differentiate myself by providing a framework to explain how those past experiences relate to solving organization challenges going forward.
-Fall 2018 Student

Conflict resolution, by far, has been the most impactful and relevant class I have taken in this program. I enjoyed every module as it demanded critical thinking in congruence with leadership application. The class allowed me to express my personal view of leadership and actually put it into practice through the hypothetical.
-Fall 2018 Student