ITL 540 – IT Service Management

ITL 540 - IT Service Management

Course Overview

IT Service Management (ITSM) is the set of activities by which IT organizations manage the end-to-end delivery of IT services to customers. ITL 540 covers the principles and practices of ITSM using industry standards and best practices, such as ITIL. Course topics include comprehensive coverage of Incident Management, Problem Management, Service Request Management, Change Control, Service Catalog Management, Portfolio Management, Service Level Management, Service Continuity Management (Disaster Recovery and Business Continuity), Knowledge Management, and IT Asset Management and Service Configuration Management. This course emphasizes developing practical skills and preparing graduates to effectively lead IT service teams.


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