Back to Course List

Conflict Resolution and Decision Making

Course Description

Leadership and management in law enforcement requires effective conflict resolution and decision making skills. This course will introduce cornerstone theoretical perspectives on conflict resolution and decision-making. Moreover, skills and approaches essential to effective dispute resolution will be introduced, developed, and applied to conflicts between individuals, in small groups, and within organizations. The transcendent theme of the course is ethics; navigating contentious issues and developing and executing effective, positive resolutions requires implementing procedures that emphasize ethics, personal, and professional integrity throughout the process.

Units

3 units

In This Course, You Will:

  • Learn how to develop and apply emotional intelligence and soft skills in the law enforcement environment
  • Use case studies and real-world scenarios to assess subordinates and craft leadership approach accordingly
  • Work from hypothetical case studies on dealing with challenging employees, subordinates, colleagues and superiors to practice making tough, but transparent and ethical decisions in the workplace environment

Student Comments:

Since starting the program I have been on two interviews with other agencies.  Both resulted in conditional job offers. What is significant is that a substantial portion of both interviews was focused on conflict resolution.  The tools we are learning in class allowed me to frame my practical experience within models for problem solving  This really allowed me to differentiate myself by providing a framework to explain how those past experiences relate to solving organization challenges going forward.
-Fall 2018 Student

Conflict resolution, by far, has been the most impactful and relevant class I have taken in this program. I enjoyed every module as it demanded critical thinking in congruence with leadership application. The class allowed me to express my personal view of leadership and actually put it into practice through the hypothetical.
-Fall 2018 Student